YOUR QUESTIONS ANSWERED

 

Q: Where is Quality Time?

A: 51D Church Street, Lurgan Road, BANBRIDGE Co. Down BT32 4AA

 

Q: What are your Opening Times?

A: October 2019 Wednesday 10am - 1.00pm, Thursday to Saturday 10.00am - 5.00pm and Sunday 12.30pm-5.00pm

 

Q: What age groups are catered for?

A: Quality Time caters largely for ages 12 months - 8 years.  Older siblings are welcome all children under 14 must be paid for..

Q: What facilities are available?

A: (a) Play Area (b) Role Play/Costumes Rooms (c) Special Events/Birthday Party Room (d) Courtyard (Easter-Oct) (e) Coffee shop (f) Toilets and Baby Changing (g) on site parking (h) Picnic area (Easter-Oct) (i) Sensory Play Resource Shop

Q: What do you charge?

A: Play area admission  (from 15th April 2019)

1 year-14 years**               £5.00/£6.00*

Under 12 months               FREE

Additional adult                £2.00

*Peak prices apply during weekends and school holidays

​**Play area admission prices are for one child and one accompanying adult.  Adults without a paid child admission will be charged as additional adults.  

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Childminder rates*

1 year-14 years                   £3.00/4.00

Peak prices apply during weekends and school holidays

*Please bring a copy of your Child minder registration on your first visit

Events/Big Days Out    £15.00

Q: Do I have to book?

A: Toddler sessions (Wed-Fri 10.00-13.00) - either drop in or to guarantee admission AND receive a free snack box by booking online

Play sessions (off peak - Thurs & Fri 13.30-17.00) - either drop in or to guarantee admission AND receive a free snack box by booking online

Play sessions (peak - sat, sun & school holidays 10.00-12.00pm, 12.20pm-2.30pm & 15.00-17.00) - BOOKING ESSENTIAL

If you do not arrive at the start of a session you will still be required to leave at the end of that session.  Please ensure you book at least 30 mins before the start of the session as we may cancel a session with no bookings.  Doors open at the session start time.

Booking is also required for Events/Big Days Out and Birthday Parties.

Q: How do I make a booking?

A: Click on "BOOK ONLINE" on our website www.qualitytimeni.com

Q: How can I pay for a booking?

A: Online payments to Quality Time can be made through PayPal or by credit/debit card

Q: What if I want to cancel a booking?

A: Events bookings: Refunds can only be made if at least FOUR HOURS notice is given. 

Birthday Party deposits: can only be refunded if at least TWO WEEKS notice is given. Parties may be rescheduled if a minimum ONE WEEKS notice is given (subject to availability).       

Q: Can I leave my children at Quality Time and collect them later?

A: No. At Quality Time we promote parental quality time with their children.  We require parents to supervise their children throughout the entire visit.